3 Overview The GlobalProtect agent is a software program that runs on your laptop computer or mobile device that you can use to connect to the University network and access University of Louisville internal resources from anywhere in the world. Download and Install the Agent Before you can connect your computer to the University of Louisville GlobalProtect network, you must download and install the agent. Log in to the GlobalProtect portal. Launch your web browser and go to the following URL: b. On the portal login page, enter your ULink user Name and Password and then click Login.
Download the agent: a. Click the Download Windows 32 bit GlobalProtect agent or the Download Windows 64 bit GlobalProtect agent link. When prompted to run or save the software, click Run. When prompted, click Run to launch the GlobalProtect Setup Wizard. Install the agent: a. From the GlobalProtect Setup Wizard, click Next.
- Occasionally before clicking the 'start now' button a user will realize they added the documents to the merge list in the wrong order.Pdf merger mac is a mac os x.
- If your GlobalProtect administrator configures the GlobalProtect portal agent to Save User Credentials, your credentials are automatically saved to the GlobalProtect app. If your password for accessing the corporate network changes, you must log in to GlobalProtect using your new password.
Click Next to accept the default installation folder (C: Program Files Palo Alto Networks GlobalProtect) or Browse to choose a new location and then click Next twice. After the installation successfully completes, click Close. The GlobalProtect agent will automatically start. 2014, Palo Alto Networks, Inc. Log in to GlobalProtect.
When prompted, enter your ULink User ID, Password, and vpn.louisville.edu for the Portal then click Apply. If your authentication is successful, you will be connected to the University network.
Use the GlobalProtect Agent for Windows The following procedure describes how to use the agent. If you are not connected to GlobalProtect, connect now. You can tell if you are connected by hovering over the GlobalProtect icon in the system tray. Expand the system tray, right-click the GlobalProtect icon, and select the following option: Connect Select this option to connect to the University of Louisville GlobalProtect. The agent will automatically select which gateway to connect to, depending on the configuration the administrator defined and the response times of the available gateways. If prompted, enter your User Name, Password, and vpn.louisville.edu for the Portal then click Apply.
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As soon as the agent successfully connects, the GlobalProtect icon changes to a globe with a shield. When you hover over the icon it shows the status Connected. Open the application. Expand the system tray and double-click the GlobalProtect icon to launch the agent user interface. View information about your network connection. Select View Show Panel and then select a tab to view information about your network connection: Details Displays information about your connection, including what portal and gateway you are connected to. Status Displays your connection status, along with any warning or error messages.
Troubleshooting Displays information about your network configuration, route settings, active connections, and logs. Disconnect from GlobalProtect To disconnect, right-click the GlobalProtect icon in the system tray and select Disconnect. 2014, Palo Alto Networks, Inc. 5 Uninstall the GlobalProtect Agent You can uninstall the GlobalProtect agent by following these instructions. Keep in mind that by uninstalling the agent, you will no longer have VPN access to the University network.
Disconnect the GlobalProtect agent. Select Start Control Panel Programs and Features. Select GlobalProtect on the Uninstall or change a program list and then click Uninstall. When prompted, click Yes, to continue uninstalling the software. Revision History Date Revision Comment April 15, 2013 A First release of this document.
February 7, 2014 B Updated login to clarify that user must enter portal address. August 20, 2015 C Updated for University of Louisville use. August 28, 2015 D Added clarification for the agent portal value and additional U of L use changes. September 18, 2015 E Changed the Portal parameter to vpn.louisville.edu September 18, 2015 F Updated direct portal client links 2014, Palo Alto Networks, Inc.
The Device Details dashboard displays of a device and its signed in user, including its operating system, IP address, location, model name, as well as a full list of its applications. For example, use this dashboard when you need more detail on a specific user's system, including a specific attribute like the version of its Agent for End User Devices, or whether it is currently reporting data to Aternity. The Device Details dashboard The fields displayed in this dashboard are different for each type of device: desktops, mobile devices and virtual deployments. This dashboard displays raw data in real time, refreshing every time you access it or whenever you manually refresh the browser page. The Agent for End User Devices accesses this information only from the itself, by accessing the network user information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory. View a summary of the desktop attributes The computer's stability directly impacts user productivity, so it is important to know the reliability of devices. Windows monitors the failures (application failures, software setup or update failures, operating system and boot failures, disk and memory failures) and compiles a System Stability Index (reliability value) that ranges from 1 to 10 (1 being the least stable).
Your goal is to have a Good stability for all the devices in the company. Field Description Stability Index (Windows only) This index is made up of:.
Reliability Value: The stability index (used to be reliability value) is a (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor). As the number and severity of errors increases, it lowers the stability index.
Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and many virtual desktops (VDIs) it in their Windows settings, and therefore would not report it to Aternity. Reliability Grade: The reliability grade of a Windows device is the colored status of its, using Aternity's standard. Network (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only). OS Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6).
Last Boot (Windows, Mac, and mobile devices) Displays the date and time of the last boot of the device. Business Location Displays the current of the device, and whether or not it is connected via VPN (by checking for known VPN adapters which are operational). If Aternity uses, it reports the location as Off-site when the device is not connected to the Microsoft Active Directory. For, if it cannot determine the location name, it reports it as Not Mapped. A mobile device with no location name reports as Off-site if it is on 3G or 4G/LTE, or Not Mapped if it is on WiFi. On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet.
Manufacturer Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on. Model Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620. IP Address (Windows only) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity. Subnet (Windows only) Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later). Connected User Displays the username of the person working with the device. Department Displays the name of the to which the user or the device belongs. For further information, you can to:.
The, to see the effects of an activity directly on the resources of the device. The, to see the recent log of events performed on this device. To troubleshoot the stability of a Windows device, use the of the window to navigate to the dashboard.
Step 5 (Physical Windows devices only) View the software on this device in the Installed Software section. It displays all the device's software items which were set up for all users, but does NOT include Universal Windows Platform (UWP) applications.
Use this list to check for a known clash between two applications, or to check whether it has the latest version of an app. View the applications on the device Field Description Name Displays the name of the software as it appears in the Windows Registry or in WMI (Windows Management Instrumentation). Version (From Agent 9.2.3) Displays the version number of the software as it appears in the Windows Registry or in WMI. Type (of installed software) (From Agent 9.2.3) Displays the type of software item on this device. It displays all the device's software items which were set up for all users, but does NOT include Universal Windows Platform (UWP) applications. Possible choices are:. Application displays applications that you can remove in the Windows Uninstall or change a program Control Panel, and system components that do not appear there, such as Configuration Manager Client.
The Agent takes this list from the Windows Registry under HKLM SOFTWARE Microsoft Windows CurrentVersion Uninstall, returning all of the programs that have a value for DisplayName. OS Update displays Windows updates, such as patches, hotfixes and service packs. It does not display OS upgrades, such as Windows 7 to Windows 10. The Agent takes this list from WMI (Windows Management Instrumentation). Last Change Displays the time of the last software change.
(Until Agent 9.2.3 only) If the change took place before you deployed the Agent, it displays the time when you deployed that Agent. Step 6 Narrow down the Attribute or the list of applications with the text search field in the upper right corner of the section.
You can search for an attribute name or its value. Use the search box to isolate attributes Field Description Attribute Displays the monitored device as the Agent reported it to Aternity.
Value Displays the value of the attribute since its last change. Last Change For attributes, it displays the most recent time the attribute changed its value. For applications, it displays the time of the setup or the time of the last application update. For example, if you type address in the search box, the section only displays the two attributes which include the word address in their names.
Step 7 See the device information in the Device Attributes section. Note The Agent for End User Devices accesses this information only from the itself, by accessing the network user information from Windows, and from there to the associated user object, and then to its associated data in the Microsoft Active Directory. The following table lists the static attributes specific to the device itself, in alphabetical order: Field Description Source Active IP Address (Windows only) Displays one of the IP addresses on this device (including IP v6 if the device runs Agent 10 or later) whose network adapter is active, operational and non-virtual.
The actual IP used to connect to Aternity is the IP Address field. If the device has more than one operational network adapter, the Active IP Address field may have a different value.
The Agent queries the operating system Active Subnet (Windows only) Displays one of the subnet values on this device whose network adapter is active, operational and non-virtual. The actual subnet used to connect to Aternity is the Subnet field.
If the device has more than one operational network adapter, the Active IP Address may have a different value. The Agent queries the operating system BSSID (From Agent 9.2 or Agent for Mac 2.3) Displays the ID (MAC address) of the wireless access point, which the device currently uses to connect to a WiFi network. The Agent queries the operating system City Displays the city of the current of the device. Aternity reports location using the.
Country Displays the country of the current of the device. Aternity reports location using the.
CPU Cores (Desktops, laptops and mobile devices only) Displays the number of CPU cores of the device. The Agent queries the operating system CPU Generation (Windows on Intel only) Displays the generation of the Intel Core micro-architecture.
For example 6 represents the 6th generation architecture processor, also known as Skylake. The Agent queries the operating system CPU Model (Windows on Intel only) Displays the model and speed of the Intel processor, as displayed in the System control panel. For example Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz or Intel(R) Xeon(R) CPU E5620 @ 2.40GHz. The Agent queries the operating system CPU Frequency or Speed (Windows, Macs only) Displays the speed of the CPU processors of the device. The Agent queries the operating system CPU Type (Windows on Intel only) Displays the core type of the Intel processor, for example i7, E5, and so on). The Agent queries the operating system Device ID (Mac) An Apple Mac's device ID is its Hardware UUID (universally unique identifier), as displayed in About This Mac System Report. If some Macs have the same name, use the device ID to pinpoint a specific device.
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Device ID (UUID) of a Mac (Mobile) Displays the of the mobile device which runs the monitored app. For monitored Android apps, the Device ID is made up of two parts: the first is the WiFi mac address, and the second is the software-based ANDROIDID.
For monitored iOS apps the Device ID is only unique per. If your enterprise uses a single vendor ID to create several apps, then whenever they are on the same device, they report the same Device ID. But an app from a different vendor ID (like Citrix WorxMail) on the same device would report a different Device ID.
The Agent queries the operating system Device Type Displays the type of:. Desktops are monitored Windows devices without a fitted battery, or for Macs, any monitored MacBook running macOS or OS X. Laptops are Windows devices with a battery and a built-in keyboard (including all Windows hybrid tablet/laptop models), or for Macs, any monitored laptop running macOS or OS X. Remote Devices have applications accessed remotely via an RDP protocol, for example, with Microsoft's Remote Desktop Connection. Smartphones run on a small touch screen within a mobile operating system environment.
Tablets have larger touch screens, and no built-in keyboard, running iOS or Android. If it runs Windows, it is defined as a tablet if it is a known model of a Windows pure tablet (like Microsoft Surface models). Virtual App Servers offer multiple users access to a single instance of an application, for example, with Citrix XenApp. Virtual Desktops offer the ability to run an application within a VDI environment, which is a virtual instance of the entire desktop operating system (usually Windows). The Agent queries the operating system Disk Type (System) (Windows only, Agent 9.0.3 or later) Displays the type of hard disk containing the operating system. Possible values are:.
HDD for a traditional spinning hard disk drive. SSD for a solid state drive. Virtual if this is not a physical device. The Agent queries the operating system Hostname Displays the hostname of the. View it in the Windows Control Panel System Computer Name, or on Apple Macs in System Preferences Sharing Computer Name. (Mobile) Displays the field.
You can or devices running your enterprise's app, so device names appear in the dashboards with a consistent naming policy. For example, you can dynamically assign the device name according to the enterprise username of the app. The Agent queries the operating system Alternatively, Mobile apps can set this manually in the Aternity Mobile SDK. In Call (Android only) Displays whether the monitored device is currently in a phone call. The Agent queries the operating system IP Address (Windows, Mac) Displays the device's internal IP address (including IP v6 if the device runs Agent 10 or later) which it uses to connect to Aternity.
(Mobile devices) Displays the IP of the WiFi connection if the device is reporting data via WiFi. The Agent queries the operating system Is Roaming (Mobile devices only) Displays True when the mobile device is using roaming service.
The Agent queries the operating system Last Reboot Time or Last Boot (Windows, Mac, and mobile devices) Displays the date and time of the last boot of the device. The Agent queries the operating system Location / Business Location Displays the current geographic of the device. A business location refers to a site (an office building, campus, or even a part of a building) in your organization which contains monitored.
Each location has a city, state, country, and (optionally), and has specific geographic coordinates to display it on a map. On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet. Aternity reports location using the. Machine Power Plan (Windows only) Displays the Windows power plan which the device uses, governing the way the computer consumes power (like display brightness, sleep and so on). You can see this in Control Panel Power Options.
The default setting is Balanced. The Agent queries the operating system Manufacturer Displays the name of the vendor which created this device, like Samsung, Apple, Dell, Lenovo, and so on. The Agent queries the operating system Memory Displays the size of physical RAM of the device.
The Agent queries the operating system Mobile Carrier (Mobile devices only) Displays the name of the cellular carrier to which the device is connected. The Agent queries the operating system Model Displays the name and the model number of the device, like iPhone 6s, GalaxyTab8, MacBook Pro 12.1, Dell Latitude D620.
The Agent queries the operating system MS Office License Type (Windows only) Displays the type of license for Microsoft Office, if installed. Typically it is either Subscription for Office 365, or Volume License for more traditional license purchases.
Network in Use (Devices with Agent 9.x or later) Displays the type of network connection of the device: Mobile or WiFi, and also LAN (for non-mobile devices only). (Windows) The Agent queries Microsoft Windows via the to determine the type of connection. (Mobile) The Aternity Mobile SDK queries the mobile operating system. On Site (Windows only) Displays true when the device can identify and connect to the Microsoft Active Directory site (either directly or via VPN). The Agent queries the operating system On VPN (For all devices except mobile and Macs) Displays true when the device is connected to the corporate network through VPN. The Agent queries Windows for a virtual network adapter with an active connection and a common name in its description: AGN, Checkpoint, Cisco AnyConnect, Citrix VPN products, F5 Networks adapters, Juniper Networks, OpenVPN TAP, Palo Alto GlobalProtect, Pulse Secure, PureVPN, SonicWall, and VyprVPN. OS Family Displays the broad category of the operating system.
Use this to differentiate between different major operating system groups. For example, it displays all releases of Microsoft Windows as MS Windows, all releases of Windows Server as MS Windows Server or all releases of iOS as iOS. The Agent queries the operating system OS Name or Operating System Displays the generic name and version of the operating system (like MS Windows 10, MS Windows Server 2008 R2, MacOS 10.3, iOS 10 or Android 6). For example Android 4.1.4, iOS 9.3.5, and so on. The Agent queries the operating system OS Version (For all devices except mobile) Displays the full name, the exact version number, and the service pack version of the operating system. In Windows 10, it includes the release ID (like Microsoft Windows 10 Enterprise 1507). Use this to differentiate between details of the same operating system.
For example, it lists MS Windows Server 2008 R2 Enterprise SP 1.0 separately from MS Windows Server 2008 R2 Enterprise SP 2.0. The Agent queries the operating system Site Description (For all devices except mobile) Displays a brief description of the site where the device connects (if defined in the LDAP), extracted from Windows, from the Description of the Site field sign in information derived from Microsoft Active Directory. Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's Properties Site. Site Location (For all devices except mobile and Macs) Displays the geographic details (city, state, country) of the site where the device is currently connected.
On virtual deployments (virtual applications like Citrix XenApp and virtual desktops like Citrix XenDesktop), Aternity always tries to report the location of the end user's front-end device by detecting its subnet. Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's Properties Site and then to its properties. Site Name (For Windows) Displays the name of the site to which the device is currently connected (if defined in the LDAP), extracted from Windows, from the name of the Site as listed in Microsoft Active Directory. (For mobile devices) Displays the name of the site where the device is currently connected. You can in the Aternity Mobile SDK. (Windows) Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's Properties Site.
(Mobile) Mobile apps can set this manually in the Aternity Mobile SDK. SSID (From Agent 9.2, or Agent for Mac 2.0 and mobile) Displays the name of the WiFi network where the device currently connects. The Agent queries the operating system Stability Index (Windows only) The stability index (used to be reliability value) is a (from 1 to 10) of a PC's overall stability (search in Windows for the Windows Reliability Monitor).
As the number and severity of errors increases, it lowers the stability index. Aternity displays the average for the previous day, or, if unavailable, it shows the most recent daily average. The server versions of Windows do not have this measurement, and many virtual desktops (VDIs) it in their Windows settings, and therefore would not report it to Aternity. The Agent queries the operating system State Displays the geographical state of the current of the devices (or area, if state is not applicable). Aternity reports location using the. Storage Name (Android only) Displays the name assigned to the device's storage.
The Aternity Mobile SDK queries the mobile operating system. Subnet Displays the device's subnet configuration used to connect to Aternity (including IP v6 if the device runs Agent 10 or later). The Agent queries the operating system Time Zone (From Agent 9.2 or Agent for Mac 2.3) Displays the time zone of the device as set in its operating system. The Agent queries the operating system WiFi Channel (From Agent 9.2 or Agent for Mac 2.3) Displays the channel number which your device uses to connect to the WiFi router. Use this to ensure channels do not overlap one another in the same physical space. Your network performance significantly drops if a nearby WiFi router uses an overlapping channel with the same network speed. This lists the user-related attributes for this device in alphabetical order (see also and ): Field Description Source AD Department (For all devices except mobile and Macs) Displays the of the current user logged in to this device.
Agent sends LDAP queries to the Active Directory (AD) to find information about the connected domain controller, then extracts the user's Properties Organization Department. AD Office (For all devices except mobile) Displays the office where the current user logged in to this device. For example, if a user based.